Privacy Policy

Effective Date: 01 April 2023

This Privacy Policy ("Policy") describes how Soft Think Software India LLP ("Company," "we," or "us") collects, uses, and protects the personal information you provide when accessing or using our services. By accessing or using our services, you agree to the terms of this Policy. If you do not agree with any part of this Policy, you may not access or use our services.

1. Information We Collect:

Soft Think Software India LLP may collect personal information from you, such as name, email address, contact details, and other relevant information, when you voluntarily provide it to us or through automated means, such as cookies or server logs, when you interact with our website or services.

2. Use of Collected Information:

We may use the personal information we collect for various purposes, including but not limited to providing and improving our services, responding to inquiries, personalizing user experience, administering promotions or surveys, and communicating with you about our products and services.

3. Information Sharing and Disclosure:

We may share your personal information with trusted third parties who assist us in operating our business, providing services, or conducting business-related activities on our behalf. We may also share information to comply with legal obligations, enforce our policies, or protect our rights, property, or safety.

4. Data Retention:

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Policy, unless a longer retention period is required or permitted by law.

5. Security:

We take appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

6. Your Rights:

You have the right to access, update, correct, or delete your personal information. You may also have the right to withdraw consent or object to the processing of your personal information. To exercise these rights, please contact us using the contact details provided below.

7. Changes to this Policy:

We reserve the right to modify or update this Policy at any time. We will post the revised Policy on our website with the effective date. Your continued use of our services after any modifications to this Policy constitutes acceptance of the revised Policy.

8. Children's privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child, we will take reasonable steps to delete it.

Refund policy

We are committed to delivering high-quality custom software solutions that meet our clients' specific needs. Due to the bespoke nature of our services and the resources invested in each project, our refund policy is designed to protect both parties involved in the transaction. Please read the following carefully before engaging our services:


1. Non-Delivery of Software:
A refund will only be issued if the custom software was not programmed and delivered to the client within the agreed-upon timeframe.
2. Verification Process:
In the event of a refund request due to non-delivery of the software, the client must provide evidence demonstrating that the software was not programmed and delivered as per the agreed specifications and timeline.
3. Refund Process:
Upon verification of the non-delivery of the software, we will initiate the refund process. The refund will be issued to the original payment method used for the purchase within 14 business days of approval.
4. No Refunds for Change of Mind or Dissatisfaction:
Refunds will not be issued for change of mind or dissatisfaction with the software once it has been programmed and delivered, unless the software fails to meet the agreed specifications as outlined in the project scope.
5. No Guarantee of Business Outcomes:
While we strive to deliver software solutions that meet or exceed our clients' expectations, we do not guarantee specific business outcomes or results from the use of our software. Refunds will not be provided based on dissatisfaction with the performance or effectiveness of the software in achieving desired business outcomes.
6. Termination of Services:
In the event of project termination by the client for any reason other than our failure to meet agreed-upon deliverables, no refunds will be provided for the work completed up to that point.
7. Force Majeure:
We shall not be liable for any delay or failure in the performance of our obligations under the agreement due to circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, war, or government actions.
8. Dispute Resolution:
Any disputes or disagreements regarding refunds or project deliverables shall be resolved through mutual discussion and negotiation in good faith. In the event that a resolution cannot be reached amicably, both parties agree to seek mediation or arbitration to resolve the dispute.
Policy Changes:
We reserve the right to update or modify this refund policy at any time without prior notice. Any changes will be effective immediately upon posting on our website. By engaging our services, clients acknowledge and agree to abide by the terms of this refund policy.

9. Contact Us:

If you have any questions, concerns, or inquiries regarding this Privacy Policy, please contact us at:

Soft Think Software India LLP
C/O Madhu Kumari, Bhagwat Ngr Bahadurpur, Kumhrar, Patna, India 800026
softthinksoftware@gmail.com